How does the Free Shipping work?
Just fill your basket with the required amount and the free shipping option will be offered to you at the checkout.
Will my order be shipped discreetly?
Yes – All Bush Blaze orders are shipped in non-branded packaging with no hint of our company on the outside. Our returns address is listed as a regular street address for this reason.International orders outside of the EU will have a customs declaration where required by law.
When do you dispatch orders?
At present we dispatch our orders Mon-Fri at 1pm. However we do dispatch orders on Saturdays if we are able to (please don’t be disappointed if we do not).
How do you pack your orders?
All Bush Blaze orders are wrapped & securely protected using appropriate packaging from recyclable material where economically possible.
What postal services do you offer to the UK?
- As standard most of our free shipping is provided by Royal Mail 2nd Class and should take 3 -5 working days.
- In cases of more expensive items (usually over £40) a Tracked and/or Signed For method is used. This is product dependant so please contact us if you have a query about a specific item.
- Royal Mail 1st Class is offered for next working day delivery (in most cases) and is priced at checkout. Royal Mail state that this service is not guaranteed and post may not be delivered the next day in rare circumstances.
- Royal Mail Special Next Day Delivery by 1pm is also available for those times when we need guaranteed next day delivery. These items will be Signed For and will be priced at checkout.
Do you offer International Shipping?
Yes. We offer shipping right across the globe. We strongly recommended that you check the laws of the country you are shipping to. We cannot be held responsible for any person who chooses to act against the law of their own country and do not encourage anyone to do so. We will not allow sales of a select few products to countries outside of the UK due to international laws. International shipping will be calculated at checkout.
What postal services do you offer to International Customers?
- Low value International orders are sent via Royal Mail International Standard Delivery
- Royal Mail International Tracked and/or Signed For is used for more expensive items
- Both of these shipping options should take between 3 – 7 working days depending on the country. Please note that International orders may take longer than this on rare occasions due to local postal services & customs checks. We ask international customers to allow 15 working days after the order has been completed before raising a case for a non-received item.
Where do you classify my country?
To see where your country lies in terms of classification then please check out the Royal Mail International Zones page.
Can I track my order?
Most of our orders over £40 will be sent as either Tracked and/or Tracked & Signed. If you would like to track and order just ask us and we will send you the tracking number if there is one available for your order.
What happens if I have an issue once my order has arrived?
We treat our after sales care as seriously (if not more) than our pre-sales care. Please contact us via our contact page and we will usually get back to you within 24hrs to resolve the situation in a satisfactory way. Our game is to achieve a friendly returning fan base of customers and we take this part of our business extremely seriously.
Do I have to be over 18 to shop at Bush Blaze?
Yes. In the UK you must be over 18 to enter the Bush Blaze website and place an order. For international orders the minimum age may be 21 depending on your countries laws (please check these with your country of residence).
Can I cancel or return my order?
Yes you can –
- If the order has not been shipped then please contact us and we will be able to cancel the order and refund you all hassle free.
- If you would like to return the order then you can provided the item is unused.
- You have up until 14 days after you have received the order to contact us. We will then arrange return postage. Once we have received the item we will refund the item cost in full.
- If the return is due to an error on our part or an anomaly with our product then we will refund the postage costs.
- If you have simply changed your mind then you will be responsible for any postage fees.
Will you price match items by other suppliers?
We will always do our best to price match our competitors. If you see an item cheaper somewhere else then please send us the web address of this item and we will see what we can do. When price matching we will take into account any discounts applied and postage costs.
You do not sell the item I am looking for, Can you get this for me?
Please contact us with as many details of the item you require (a web link would be great) and we will do our best to source the item specially for you and possibly add the product to our product line. We are always looking for new products and would love to hear your suggestions.
How do I apply a Bush Blaze Coupon Code?
All coupon codes can be applied at checkout.
Still need questions answered?
Please Contact us via our Contact Form and we will usually get back to you within 24 hours with some answers.